Return and refund policy

Return & Refund Policy – EmpowerHer

At EmpowerHer, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:

1. Eligibility for Return

   • Products can be returned within 7 days of delivery.

   • Items must be unused, unwashed, and in their original packaging with tags intact.

   • Certain products such as cosmetics, personal care items, undergarments, and customized products are non-returnable due to hygiene and personalization reasons.

2. Damaged or Wrong Item

   • If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with proof (photo/video).

   • A replacement or refund will be arranged after verification.

3. Refund Process

   • Refunds are issued after the returned product is received and inspected.

   • Refunds will be processed within 7–10 working days via the original payment method or bank transfer.

4. Return Shipping Charges

   • If the product is faulty or incorrect, return shipping costs will be covered by the vendor/EmpowerHer.

   • For other return reasons (change of mind, size issue, etc.), the customer will bear return shipping charges.

5. Order from Multiple Vendors

   • Since EmpowerHer is a marketplace, return requests must be handled separately for each vendor.

6. Non-Refundable Situations

   • Products returned without original packaging or tags.

   • Items damaged due to customer mishandling.

   • Products beyond the 7-day return window.